New NDIS Quality and Safeguards Framework

Written on the 18 July 2018

The National Disability Insurance Scheme (NDIS) is implementing a new quality and safeguarding framework to help empower and support NDIS participants to exercise choice and control, while ensuring appropriate safeguards are in place and establishes expectations for providers and their staff to deliver high quality services.

Safeguarding people with disability from abuse, harm and neglect is every disability service provider's responsibility and must be an important part of everyday practice.

Safeguards include natural safeguards like personal relationships and community connections, and formal safeguards like service standards, regulations and quality assurance systems for service providers and the people they employ.

Transition to the NDIS Quality and Safeguards Commission

From 1 July 2018, the NDIS Quality and Safeguards Commission (NDIS Commission) began to assume oversight of quality and safeguards in a phased approach.

The NDIS Commission will begin to regulate and register providers operating in:

  • NSW and SA from 1 July 2018
  • ACT, NT, QLD, TAS and VIC from 1 July 2019
  • WA from 1 July 2020.

What is the NDIS Quality and Safeguards Commission?

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

They will regulate the NDIS market, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.

They will work with NDIS participants, service providers, workers and the community to introduce a new nationally consistent approach so participants can access services and supports that promote choice, control and dignity.

New NDIS Code of Conduct

NDIS Quality and Safeguard Commission have released their new NDIS Code of Conduct outlining 7 minimum standards that Community Living Australia and all workers (employees, volunteers and contract employees) must meet. 

The NDIS Code of Conduct helps providers and workers respect and uphold your right to safe and quality supports and services.

Under the NDIS Code of Conduct, providers and workers must:

1. Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions

2. Respect the privacy of people with disability

3. Provide supports and services in a safe and competent manner, with care and skill

4. Act with integrity, honesty and transparency

5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability

6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability

7. Take all reasonable steps to prevent and respond to sexual misconduct.

Anyone can raise a complaint with the NDIS Quality and Safeguards Commission about providers or workers who breach the NDIS Code of Conduct.

For more information

For more information about the NDIS Quality and Safeguards Commission visit the website:



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