Client Services Resource Team Update

Written on the 21 June 2017

Community Living Australia's Client Services Resources Team (CSRT) has been busy at the start of 2017 working on a wide range of projects focused on improving the delivery of services to our clients and families and on ensuring that our services align with the requirements of the NDIS.

A review of our Day Options services is currently being undertaken by the team in order to identify improvement opportunities and to assist the organisation in making sure its services are aligned with industry best practice, are ready for the implementation of the NDIS and provide the best service possible to our clients and their families.

Some other key projects and strategies the team have and will be implementing in 2017 include:

Running training programs for Support Workers

These include person centred planning, active support, positive behavioural support training, resilience training and mental health first aid.

Improving communication between Support Workers and clients

Including training Support Workers in how to use Proloquo2Go (a computerised communication program) and staff right across Community Living Australia will also be trained in developing written communication in plain or easy English. This will help to bridge any communicational gaps existing between clients and support workers.

Increasing client participation in the decision making process

Recently, at least a dozen people in leadership positions across Community Living Australia underwent significant training to improve the inclusion and active involvement of clients in their lives and our services.

Developing a loss and grief package

Assisting Support Workers to better discuss delicate and personal issues with clients, ensuring they receive appropriate support during a difficult time.

The team will also be looking at developing and implementing tools that focus on sensory profiling, communication, and acquired brain injury later in the year while also looking at how we can better manage and develop our services for our clients with autism.

Carmen conducting Mental Health First Aid training with Support Workers













We are proud to offer services for people with disabilities in regional South Australia with a focus on personalisation through Person Centred Active Support and Individualised Planning. Our client services include :

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