The Kangaroo Island team recently got together for some highly valuable skills development.
Management of Actual or Potential Aggression (MAPA) training helped the team develop skills and knowledge in how to work with and manage people demonstrating aggressive behaviour and how to de-escalate hostile situations. They took away strategies to effectively identify potential triggers and support clients and team members when debriefing following an incident.
MAPA teaches skills for assessing, managing and responding to risk behaviour. The focus is on verbal de-escalation, prevention and early intervention. The program also looks at a framework for decision making and problem solving when working with individuals who display aggression.
At Community Living Australia, our team is our most important resource and we acknowledge that ongoing training helps them to provide the best quality service to our clients whilst keeping everyone safe.
